Our Team


John Malmborg

CEO Emeritus KKM

John joined KKM in 1979 as KKM founder Troy Ketchum’s first sales director. John worked tirelessly over the years on growing KKM’s business throughout the Northeast and shaped it into the premier sales and marketing organization it is today. John purchased KKM in 2004 and expanded KKM’s services to include Shopper Loyalty and CPFR divisions to better serve our clients. John serves today as a mentor to KKM and helps guide the company forward.


John Lucas

President KKM

John joined KKM in 2008 after working for Hynes Sales & Marketing for 4 years. In 2013, he was named KKM’s President and given responsibility for all company operations. Prior to this, John’s career was retail-focused, having worked for CVS Health since 1992. During his tenure as DMM of Health Care and Personal Care at CVS he was responsible for over 3 billion dollars in sales. John has over 30 years of combined retailer and supplier experience to help develop and grow your business.


James Ruh

Sr. Vice President Client Services KKM

James joined KKM in 2000 as an intern from Bryant University. James developed systems to understand POS and deploy reporting to KKM clients. He played major roles in developing both customer loyalty and vendor managed inventory reporting for both retailers and suppliers that are in use today. James and his team have become fluent in most major retail portals and report insights to suppliers today.


Tracy Blais

Sr. Vice President Sales KKM

Tracy joined KKM in 2013 after working for CVS Health for 24 years. She held various positions throughout the organization from logistics, operations and category management. Her last position was DMM of Store Brands,  responsible for over 4 billion dollars in sales. Tracy has over 25 years of combined retailer and supplier experience to collaborate with suppliers in developing strategies to expand portfolio.


JoEllen Scasino

Vice President Sales KKM

JoEllen joined KKM in early 2018, after an extensive career in the cosmetic industry. She initiated and continuously expanded Physicians Formula distribution into all chains throughout the Eastern US; managing a sales team which included the Wet n Wild brand at CVS after Markwins acquired PF in 2012. Prior to Physicians Formula, JoEllen served as National Account Manager for Max Factor and started her career with Revlon. JoEllen brings more than 30 years of experience to KKM, managing brands in the beauty and personal care categories at CVS.


Liz McShera

Vice President Supplier Finance KKM

Liz joined KKM in 1994 after working at Brooks Pharmacy for 8 years in Merchandising and Purchasing.   In the early days at KKM she managed the Co-op and Customer Service departments. As the finance/deduction issues became more prevalent, her focus in this area became a priority.  Liz oversees all of the issues regarding supplier payment/deduction/audit issues and provides over 30 years of experience, support and guidance.


Karen Rizzo

Sr. Vice President Finance and Administration KKM

Karen joined KKM in 2012 after working for Suffolk Construction Co. in Boston, MA for 15 years.  Karen has over 20 years of corporate finance, human resources, and administration experience.


Erin Woodside

Vice President Sales KKM
Erin joined KKM in 2008 after working for Hynes Sales & Marketing for over 9 years. Prior to that, Erin gained invaluable experience working as an onsite planogram specialist for Imperial Distributors at Stop & Shop in Quincy, MA where she handled planogramming for all of General Merchandise and Cosmetics. Erin’s 30+ years of experience includes everything from retail store management and operations to sales and data analysis.


Jenn Mohon

Vice President of Shopper Analytics KKM
Jenn joined KKM in 2011 as an initial member of the loyalty analytics team, taking on team leadership in 2014. The Analytics team manages 20+ client partners from planning and executing of loyalty programming to digging into the shopper data provided by retailer loyalty cards. Prior to her role at KKM, Jenn was a District Manager for a national clothing retailer.

  • Sales and data analysis help us determine the best course of action for YOU.
  • Let us show you how we get RESULTS!
  • From concept to shelf, KKM has the experience you NEED.
  • Our experienced team of professionals create strategies that WIN.

Knowledge and Data Based Sales Professionals Since 1977. Call (401) 333-1290

Our Mission ...

KKM is a customer-driven, knowledge and data based value-added sales and service organization that is committed to bringing superior, fact-based marketing and merchandising opportunities to our manufacturers and customers.

Contact Information ...


117 Century Drive

Woonsocket, RI 02895-6161


Phone: 401.333.1290

Fax: 401.334.3416

E-mail us at:

Corporate Office ...

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